We have participated
in this process for three years now and plan to
continue this year
as well. We survey all students who live on campus.
Surveys are reviewed
as a department. We determine who should be informed
of the results and forward our recommendations to the appropriate
department. Additionally, during our summer department retreat
we review this info. and use the data to develop our training
program for new staff and in setting our goals for the year.
For example, the results of the EBI indicated dissatisfaction
particularly in housekeeping in the residence halls and
several areas within dining have scored low as well. In
addition it was noted that internet access was very important
for each person in a room.
As a result, we met with physical plant and have appropriated
additional funding to improve the facilities overall, and
have also focused on the both cleaning and physical improvements
in the residence halls. In addition physical plant is committed
to more staffing on weekends for cleaning.
In relation to dining, we recently completed a 4.5 million
dollar upgrade to the facility and changed the overall program
to provide better service to our students.
Regarding internet access, we have updated all rooms to
have multiple ports, including permanent "triples"
so that ALL students may have high speed internet access
at the same time.
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