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Frequently Asked Questions

• I need to get my check to your by tomorrow. Where should I send it?
  • For Standard, Express and Overnight Delivery:
    
    Bursar's Office
    Plymouth State University
    17 High Street, MSC 19
    Plymouth, NH 03264
    
    (603)-535-2215
    
• What should I do if I question a charge that appears on my bill?
  • Since many of the charges that appear on your bill are actually generated by other University offices, you will need to speak to the originating office.
    
    
    • For room or board charges, call Residential Life at (603) 535-2260.
    • For parking citations, call University Police at (603) 535-2330.
    • For telecom charges, call Telecom at (603) 535-2222.
    • For library charges, call Lamson Library at (603) 535-2258.
    • For tuition and fees, call the Bursar's Office at (603) 535-2215.
      
• I have a bill showing a negative sign in front of the amount due.  What does this mean?
  • The negative sign indicates an overpayment of the bill and you may be eligible for a refund. This question comes to us most often from newly admitted students who have not yet incurred any charges but have paid the tuition/housing deposit. The bill simply is informing you we have received your deposit payment.
• Can I pay my bill with a credit card?
  • We do not accept credit card payments directly in the Bursar's office for Undergraduate tuition balances (tuition,fees,room and board). However we do contract with The TuitionPay Plan for Sallie Mae  for "one shot" credit card payments. Please note that this company charges a convenience fee to use this service.
• My financial aid will not pay to the University until after the billing due date.  Will my classes be dropped?
  • If your financial aid is "guaranteed" by the due date your classes will not be dropped. However, if financial aid does not cover the entire bill and an "out of pocket" payment is due from you to cover the remaining balance, that payment needs to be received by us before the due date. We assess 1.5% interest on the outstanding balance after the due date and courses can be dropped.
• Part of my financial aid wasn't credited to my account and remains as a "Memo Item" on my bill.  What should I do?
  • If we have not received your Financial Aid funds and posted it as a payment to your account, please call the Financial Aid Office  immediately at (603) 535-2338. It typically means that you have missed a step in the financial aid process, such as completing the Master Promissory Note.