Certificate in Hospitality Management

This certificate consists of six three-credit courses, for a total of 18 credits. The certificate will provide necessary elements for undergraduates in Tourism Management and Policy, Business Management, and other majors who wish to develop a basic understanding of the hospitality industry. Also, it can serve as an opportunity for those in the tourism/hospitality industry to capitalize on their employment experience. This certificate is different from other New Hampshire hospitality programs, as it focuses upon serving north country—i.e., sustainable, rural, historic—properties.

Program Objectives

  • To provide students and community members, either seeking entry into the hospitality field, or to move from entry level positions into jobs that provide more satisfactory wages, benefits, and comfortable lifestyles, with an understanding of this component of the tourism industry
  • To provide individuals with strong organizational, practical, and administrative skills useful for careers in hospitality, with a focus upon the rural, northern New England experience
  •  To build skills and understandings for individuals intending to work, or actually working in hospitality, through exposure to the hospitality industry as it relates to issues of heritage and sustainability

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Courses

Core Requirements:                                                                                                       12 Credits

CRN TITLE CREDITS
TMP2860 Introduction to Hospitality Management  3
TMP3100 Lodging Operations Management   3
BU2450 Principles of Marketing   3
BU3420 Organizational Behavior    3

Plus, choose one from:                                                                                                         3 Credits

CRN TITLE CREDITS
AO2210 Cultural Anthropology        3
GE2002               Human Geography  3
SO2220 Foundations of Sociology   3

Plus, choose one from:                                                                                                                 3 Credits

CRN TITLE CREDITS
SO3400  Human Dimensions of Natural Resource Management  3
SO3480 The Rural Community: Conflict and Change  3
TMP3000  Topics in Hospitality and Tourism Management  3


Course Descriptions

 Required courses:

TMP2860  INTRODUCTION TO HOSPITALITY MANAGEMENT (new course)
This course provides an overview of the Industry today looking at key sectors: Lodging, Food and Beverage, Casino, Time Share, Franchising, Meetings and Conventions, Incentive Travel, Water Parks, Resorts, Spas.  Alternate springs.

TMP3100  LODGING OPERATIONS MANAGEMENT (new course)
This course involves looking at the key aspects of Lodging Management: Front Desk, Reservations, Housekeeping, Maintenance, Security, Simple Accounting, HR, and Customer Service.  Pre-requisite: Intro to Hospitality Management or taken concurrently. Alternate springs.

BU2450  PRINCIPLES OF MARKETING
Presents an overview of the complete range of marketing activities and the role of marketing in our economic and social structure. Attention is given to the planning, distribution, pricing and promotion of goods and services to consumer and industrial markets. Falls and Springs.

BU3420  ORGANIZATIONAL BEHAVIOR
An analysis of human work behavior at the individual, interpersonal, team and organizational levels. Emphasis is on the development of interpersonal competencies to allow individuals to effectively work as managers or professionals in the rapidly changing, team-oriented, culturally diverse and technologically integrated global climate facing modern organizations. Includes topics such as personality and attitudes, perception and attribution, motivation, communication, work stress, group and team dynamics, leadership, decision making, quality, ethics, job and organization design, conflict management, organizational culture and politics, and organizational change. Varied classroom approaches include lectures, cases, team projects, presentations and other experiential training techniques. Falls and Springs. (DICO)

 Elective Courses:

AO2210  CULTURAL ANTHROPOLOGY
An introduction to the study of people and cultures around the world. A brief survey of the 4 major divisions of anthropology (archaeology, cultural, physical, linguistics) is followed by a comprehensive discussion of the concept of culture and its technological, social and ideological components. Falls and Springs. 

GE2002  HUMAN GEOGRAPHY
Provides Geography and Environmental Planning majors an introduction to the field of human geography, with a particular focus on the various subfields and their relationship to the social sciences. A general introduction to the field, open to any student. Reviews key concepts, viewpoints and methods of cultural geographers in examining how human activity is organized. Springs.

SO2220  FOUNDATIONS OF SOCIOLOGY
Theories and methods of Sociology are applied to the analysis of such issues as social class, race, gender, religion and politics. Not open to students who earned credit for Introduction to Sociology. Falls and Springs. (DICO)

Additional Options:

SO3400  HUMAN DIMENSIONS OF NATURAL RESOURCE MANAGEMENT
Throughout the world, natural resources such as forests, parks, wilderness areas, public lands, and water resources reflect the values of the people who create, use, manage, and support them. As a result, these dynamic socio-biological systems evolve and change in response to human needs, societal values, and political forces. Helps students articulate and evaluate these forces, and understand how managers and agencies address them in the contexts of ecosystem and park management, community sustainability, and tourism. Includes a strong international and cross-cultural component, with examples from each of the continents.  Springs of even years.

SO3480  THE RURAL COMMUNITY: CONFLICT AND CHANGE
Rural societies are outlined, for better or for worse, in terms of social interactions, natural and manmade environments, globalization, and technological change. Examines rural life in terms of the community, agricultural systems, natural resources, tourism, and development. Students engage and apply the tools and theories of multiple disciplines to critically analyze the social systems that impact rural people and rural communities at the local, national, and global level.  Springs of odd years.

TMP3000 TOPICS IN HOSPITALITY AND TOURISM MANAGEMENT
Focuses upon current issues that are affecting the tourism industry. Among the potential topics are: ecotourism, sustainability, heritage preservation and tourism, and hospitality issues. May be repeated for credit with a different topic. Prerequisite(s): TMP2750 or TMP2XXX.  Springs.

An application and a $25 application fee is required. A minimum of high school graduation or satisfactory completion of a high school equivalency certificate (GED) is required for admission.

Certificates of Completion are issued by the Division of Online and Continuing Studies.  Transcripts with completion statements are issued by the Registrar’s Office.