Important information about your log-on in PSU Clusters and Classrooms

January 5th, 2011 by Jo-Ann

During the second half of the fall semester ITS received a variety of feedback from Faculty, Staff and Students related to two issues in PSU Classrooms and Computer Clusters.  The first being slow log-on times, the other related to cluster printers not loading appropriately.

We are happy to report that over the Holiday break, we found potential resolutions to both problems.  Please take a moment to read the important information regarding the solutions.  It is important to remember that these solutions only affect PSU Classroom and Computer clusters and do not have any impact on your office or personal computer.  If you have questions or concerns, please contact the ITS Help Desk at 603-535-2929, or via email at helpdesk@plymouth.edu

Log-on Slowness

Our investigation indicated that the log-on slowness may have been related to the roaming profile feature which allows your desktop icons, bookmarks and other data to travel with you as you access resources in multiple clusters across campus. In a first attempt to resolve this issue, all roaming profiles have been restructured to be more efficient and this process required resetting all profiles.  Getting your bookmarks and the files back on your desktop will require you to logoff and then back on.

Your first logon will take slightly longer than normal as it recreates your profile.    Upon your second logon your desktop items, icons, and Internet Explorer bookmarks will reappear.

If you were a Firefox user, those bookmarks will be contained in a “places.sqlite” file on your desktop.  If you wish to retain these bookmarks, it will be necessary for you to re-import them, otherwise you may delete the places.sqlite file.  Instructions can be found here:  Firefox – Importing Bookmarks

Cluster Printers

During previous semesters, public printers (those located in clusters, labs and classrooms) have been added to computers dynamically during log-on based on location.  During the fall semester we began to see some difficulties in this behavior particularly on the southern end of campus.  Unfortunately the problem was transient and could not reliably be duplicated, making troubleshooting difficult.

After Thanksgiving Break, the volume of printing across the campus dramatically increased; we were able to isolate the problem by using Lamson Library and Learning Commons as a test environment for a number of patches and fixes.

We will be applying these fixes to all PSU cluster computers during the month of January, as part of our normal refresh of the cluster images.  Please contact the ITS Helpdesk at 5-2929 or via email at helpdesk@plymouth.edu if you have questions or need additional information.

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