Self Support Tickets

May 18th, 2012 by Jo-Ann

If you’ve ever had trouble with technology, either PSU-owned or your personal equipment you may have sought assistance from the ITS Help Desk.  Located at the Lamson Learning Commons in Lamson Library, students and staff  are available to answer questions 7 days a week.  The most familiar ways to reach the Help Desk are over the phone, 603-535-2929, in person or through email, helpdesk@plymouth.edu.  However, last year we also added the ability to Live Chat with the Help Desk.

When you speak with someone at the Help Desk, they will log a support ticket for you.  You also have the ability to log your own support tickets without calling, emailing or visiting the Help Desk.  This can be useful for a number of reasons:

  • In the Support Ticket System you can see any tickets you currently have open as well as the history of tickets you’ve logged.
  • You can attach screen shots or files to your ticket, which can be helpful if you have an error message you’d like a technician to see.
  • If you happen to be in a time zone that does not match up with the Eastern Standard Time hours that the Help Desk is open, you can submit a ticket any time day or night and ensure that the next available technician will review it.

You can access the Support Ticket System through myPlymouth.  The link is in the sidebar under the ITS heading.  The next time you have a technology question please consider submitting a ticket.  We would love to hear from you!

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System Status

All ITS Systems Operational

June 28th, 2013 by Jo-Ann

All ITS systems are operational. To report a problem, please contact us at helpdesk@plymouth.edu or (603) 535-2929.

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