Important Information regarding your PSU Password

January 30th, 2013 by Jo-Ann

This past summer the Information Technology organizations at all the campuses in the NH University System underwent a security audit. One of the resulting recommendations is to have employees change their passwords on a regular basis.

As employees we often have access to more than our own personal information.  Therefore, protecting log-in credentials (username and password) is one of the most important things that can be done to insure data security.  Never share your password with anyone – this includes colleagues, administrative assistants, family members and students.  Doing so is a violation of the PSU acceptable use policy.

The process for implementing the 180 days expiration policy will work as follows:

  • Beginning February 18, 2013, all employees who have not changed their password in 180 days or more will be expired in four batches – approximately one batch per week.
  • Employees who have changed their passwords more recently, will automatically be set to have their passwords expire 180 days from the date of the last password re-set.

You can check to see how long it has been since you changed your password by locating the Change Password link in the myPlymouth identity box.  It is located in the upper left hand corner on the main page of in myPlymouth.  If you hover your cursor over the link without clicking, a small box will open to display your password status information.

For your convenience, the color of the Change Password link will change as you approach your password expiration date.  The default color of the Change Password link is blue.  30 days prior to your expiration date the link will change to orange, and 15 days prior the link will change to red.

What other applications and devices are effected by Password Changes?

PSU passwords are often tied to many different applications.  For example, if you use an email client like Outlook or Apple mail on your computer, you will need to update the password information in its preferences or account settings after the password change.  Likewise, you will need to update your password in order to access the PSU wireless network and if you access the network, read email or use calendar functionality on mobile devices like iPads, and smartphones you will need to update those devices as well.

It is important to note that there only three ways to change your PSU password.  The first is via the Change Password link in myPlymouth and the second is via the What is my Password link on the myPlymouth logon page.  The third is via a specific request to the Help Desk.

Each of these processes requires that you to initiate the action.  PSU will never ask you to reset your password by clicking on a link in an email.  Requests for password information to be sent via email should always be suspect and are considered Phishing.

Need help changing your password and ensuring that all your other devices and applications remain working? Please do not hesitate to contact the ITS Help Desk.  We are always happy to help!

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System Status

All ITS systems Operational

July 7th, 2014 by Jo-Ann

All ITS systems are operational. If you have any questions, please contact the Help Desk at helpdesk@plymouth.edu or (603) 535-2929.