Important changes to PSU Email SPAM filters

November 21st, 2013 by Jo-Ann

We have heard you!

We have all been seeing a lot of SPAM in our in-boxes lately.   Our email administrators have been actively researching the issue and this morning they adjusted the acceptable threshold on our email system to make it more discriminating.

What does this mean for me?

There is a small possibility that the new setting may result is some legitimate messages getting flagged as SPAM and automatically be placed in your Junk mail folder.  If this happens, simply use the features of myMail/Zimbra to mark the message as “Not SPAM.”  This will help us fine-tune the settings in the email system.  Visit the Help Desk Wiki for more information on Filtering SPAM with Zimbra.  If you notice this becoming more than an occasional issue, please let us know via a call or ticket to the Help Desk.

If you have questions or concerns, please contact the Help Desk for assistance.

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