Mike Cosma is an Alumnus of Plymouth State, holding a BA in English. Mike has served as a member of ITS in a variety of roles for more than 20 years and has been in his current position as an Information Desk Shift Supervisor at the Lamson Learning Commons since 2007. He oversees and trains students working at the ITS Helpdesk and the Library Information Desk, where ITS provides timely technology support. He creates technical documentation, updates the Help Desk blog and coordinates Library Course Reserves. He also serves as tier-two support for technology related issues, where he works with faculty, staff, students and community members. Mike is an avid cyclist who spends much of his free time cruising the back roads of NH.