Justin Thibeault has been an Information Desk Shift Supervisor at the Lamson Learning Commons since 2007. He oversees and trains students working at the ITS Helpdesk and the Library Information Desk, where ITS provides timely technology support. He creates technical documentation, and updates the ITS website and the Help Desk blog. He also serves as tier-two support for technology related issues, where he works with faculty, staff, students and community members. When not working, Justin enjoys video games, scuba diving and tinkering with new technologies.