Frequently Asked Questions

What kind of computer should I buy?
All institutional computer purchases are standardized on Dell, with Macs as an option for faculty and a select number of other areas where there is a demonstrated need and prior approval from the division principal administrator.   However, it is important that department heads and budget managers understand the following parameters in order to make an informed decision about which platform/model to choose.

The current PSU computer life-cycle replacement is 4 years regardless of platform.

  • The Dell computers include a 4-year basic warranty.  An additional 4-year complete care warranty to cover accidental damage and a 3-year battery replacement warranty is also included on Dell laptops.
  • Macintosh offers only a basic 4-year warranty and no accidental damage or extended battery warranty is available.  Departments with faculty/staff members who choose a Mac must be willing to bear the cost of repair due to accidental damage, worn batteries, etc.

For additional information please email us tech-orders@plymouth.edu or call us at (603) 535-2929.


Should I buy a desktop or laptop computer?
Either a desktop or laptop computer is acceptable, but you should base your decision on the model that best suits your needs. Desktop models are typically less expensive, more expandable, and often more comfortable to use than laptops. On the other hand, they are designed for stationary locations, so they take up more space than a laptop.

Laptops have major advantages. They are mobile, compact, and ideal for taking advantage of the wireless internet throughout campus. Laptops, however, are vulnerable to theft and damage, more expensive to buy and repair, and have a smaller screen and keyboard than a desktop model.

If you would like to bring your computer with you into the classroom or to meetings, you might consider buying a laptop. If you prefer to work primarily in your office, you might consider purchasing a desktop model.   Still have questions?  We are always glad to help.  Drop us an email us tech-orders@plymouth.edu or call us at (603) 535-2929.


Computer shopping is confusing. How do I know what to buy?
Each year, ITS  establishes technology standards governing the selection and purchase of equipment for both academic and administrative  departments.  The current technology standards can be found on our Buying Guidelines page.   For additional information please email us at tech-orders@plymouth.edu or call us at (603) 535-2929.


What kind of printer should I buy?
Although an HP color ink jet printer is a good choice because of the low up-front investment and versatility, the cost of ink can be costly and difficult to keep track of — models often change and most models require a special ink cartridge.  Networked laser printers are built to handle an increased workload and can be shared by members of a workgroup, office or even and entire department.    For additional information please email us tech-orders@plymouth.edu or call us at (603) 535-2929.


Does PSU offer discounts on computer and software for employee personal purchases?
PSU does not sell computers or software for personal use; however employees are encourged to take advange of our PSU contracts with both Dell and Apple computer and with e-Academy (our exclusive software vendor)  who all offer an educational discounts to PSU students, faculty and staff.   To learn more, visit www.plymouth.edu/infotech/computer


What about Software?
PSU has a site license for the full Microsoft Office suite which is included in the standard image installed on every institutionally owned computer.

In addition, there are many other software applications that the institution either owns a site license for or has the application available for use via the network.  Therefore, all institutional software purchases (regardless of cost) must be pre-approved by Information Technology prior to purchase and/or download.

Departmental Purchasing Cards (p-cards) may not be used to purchase any software without prior approval by ITS and the departmental P-card administrator. For auditing purposes, the p-card user will be responsible for attaching ITS software approval documentation to their purchasing records.  ITS Desktop Support technicians may also require access to this documentation before they install the software in order to insure that the software in being installed in accordance with the license. For additional information please email us tech-orders@plymouth.edu or call us at (603) 535-2929.


How do I purchase printer toner, ink and other technology supplies and accessories?
Departmental Purchasing Cards (p-cards) may be used to purchase computer peripheral devices and accessories priced at $250 (each) or less, such as USB thumb-drives, laptop cases, PowerPoint clickers, blank CDs and DVDs, and printer toner/ink cartridges.  The current office supply vendor has many of these items at discounted rate.  Not sure what to buy or where to buy it from?  We are always glad to help.  Drop us an email us tech-orders@plymouth.edu or call us at (603) 535-2929.


How do I place an order?
To start the order process for employee computer purchases — desktops, laptops, servers, networked printers, scanners and LCD projectors – please email your request information to tech-orders@plymouth.edu or call (603) 535-2929.


How does the Ordering Process Work?
The following process will be followed for all acquisitions for new technology, upgrades to existing technology or requests for software purchase.

1. The department requestor sends an email outlining the details of his/her equipment request to tech-orders@plymouth.edu or calls x52929.

2. The tech-orders request will be reviewed by IT and a written response will be sent to the requestor within 5 business days. If IT does not need additional information or more time to evaluate the request, the response will summarize IT’s recommendation for completing the request and include a price quote. If IT needs additional information or time to review the request, the response will summarize items for further clarification and/or will provide a date for completing the review of the tech-orders request.

3. Once the details have been worked out between the requestor and IT; a request for funding confirmation will be sent to the department budget manager with a cc to the requestor.

4. Upon final confirmation and budget manager approval, IT will process the order and have the equipment delivered to the Desktop Support Team who will contact the requestor to arrange a time for delivery and installation of the equipment.

5. Once the equipment has been delivered and set-up, the department’s FOAPAL will be charged via the Banner Finance system.

Still have questions?  We are always glad to help.  Drop us an email us tech-orders@plymouth.edu or call us at (603) 535-2929.


How do I pay?
All institutional computer/technology equipment purchases will
be charged against the FOAPAL provided by the Department Budget Manager.  An invoice showing this charge and any related expenses will be sent to the Department Budget Manager.  For auditing purposes, we are not able to take payment by cash, check or credit card.  For additional information please email us tech-orders@plymouth.edu or call us at (603) 535-2929.

System Status

All ITS Systems Operational

June 28th, 2013 by Jo-Ann

All ITS systems are operational. To report a problem, please contact us at helpdesk@plymouth.edu or (603) 535-2929.

ITS Staff Spotlight

Chris_Drever

Chris Drever

October 19th, 2010 by Jo-Ann

Chris Drever is a Network Systems Administrator, primarily responsible for designing, installing and maintaining solutions that provide network access, Internet services and data security.  Among other accomplishments, Chris is constantly improving the wireless network so students, faculty, staff and the public can easily connect from more areas on campus.