To set up OfficeMax on-line office supplies (assuming you have your p-card and have gone through p-card training with Mary-Ellen Godville) office supply ordering is a do-it-yourself system and fairly user friendly.
Go to the OfficeMax Web site www.officemaxsolutions.com and click on Request a User Name and PIN located at the top of the page.
Once in the Login Request Page fill in the required information fields. You will also need to fill in the fields in the box marked For Current Customers with the following information:
Cost Center your building name and room number
If you already have a USERNAME and PASSWORD you do not need a new one, but should logon at www.officemaxsolutions.com with your current logon.
Ordering Assistance: For help with your order, please use the OfficeMax On-Line Assistant, easily accessible from your OfficeMax order screen. Alternatively, you may contact our OfficeMax Representative Elizabeth Gill (cell) 617-933-9797or email Elizabeth at email@example.com
Note: Sometimes when placing an order, a message pops up stating that a particular item is not authorized (blocked). This usually happens if you are ordering furniture (desk, chair, file cabinet, etc.) or computer paraphernalia. Please contact Elizabeth (with a cc to me firstname.lastname@example.org ) and she will assist you with the order.
For ordering assistance with technical supplies such as scanners and printers, please contact Julie Cromwell, Technology Manager, at JulieCromwell@officemax.com or 1-800-425-0977 x5054 or fax 1-800-797-7044.
Ergo and tech equipment that does not have to be purchased though IT,contact Bill Ginty at email@example.com
Delivery Schedule: Mondays & Wednesdays – “Desktop Delivery”. Items ordered from OfficeMax do not go through the PSU Mailroom. The OfficeMax driver brings your package directly to your department. For this quick delivery to be effective, please order by 3:00PM the day before.
Returns: Items can be returned for any reason (damage, wrong product, ordered in error, can’t use, etc). There is no restocking fee for regular catalog items. Call OfficeMax (800-472-6473) with packing list information to obtain a return authorization number. Put the Return Authorization Number on the package. The OfficeMax driver will pick up the package at your office. Please do not send returns to Central Receiving or the Mailroom. A credit will be issued and receipt sent via FAX – keep this as it will be your only form of documentation.
Return Policy- Toner and Ink Cartridges:
Ink/toner may be returned in the original, unopened packaging within 30 days of the original purchase date.
When you place a return on the website (see Request a Return under Service Center) you will be e-mailed an ATR number within 24 to 48 hours via e-mail. Write the ATR number on the box and in 1 -3 business days, the OM carrier will pick up the package and return it to the warehouse for credit.
To order a catalog, log on to the OfficeMax website (www.officemaxsolutions.com) and order item #J9USNHCAT just as you would order any other item. Catalogs may also be ordered over the phone by calling OfficeMax Customer Service at 800-472-6473. Catalogs are no longer distributed through Purchasing so be sure to order online through OfficeMax if you want one!
Any questions regarding OfficeMax please call or email Joan: 5-2587 or firstname.lastname@example.org