As you may have heard, Internet users around the world recently experienced two computer viruses. Unfortunately, Plymouth State University was hit fairly hard by both on August 18 and 19.
In an effort to fend off these malicious attacks, ITS staff responded quickly and diligently with many of the campus offices to update their anti-virus software. Nonetheless, the cost to the University was significant. Student service and administrative offices were prevented from using their computers one day, and they were cut off from email the next. Furthermore, the many ITS staff who responded were preempted from their high priority work for semester startup.
We expect secondary outbreaks of the viruses among the many faculty and staff who are returning to their offices this and next week. To prevent another crippling occurrence (which would impact the entire campus), I have authorized ITS staff to visit each employee workstation and install the appropriate virus cleaning and preventative software. This proactive measure should not only address the current virus, but enable us to better address future occurrences.
Please understand that only in a dire situation like this will ITS work on your computer without your approval. Conversely, it is incumbent on ITS to ensure that the network and computing resources remain available to students, faculty and staff.
If you have questions or concerns, please don’t hesitate to contact the ITS Help Desk (2929) or me (2334, firstname.lastname@example.org) In the meantime, best to you with the new semester and I look forward to working with you in more positive endeavors.
Chief Information Officer (CIO)