ITS enhances Password Security

January 29th, 2014 by Jo-Ann

Welcome back to campus!

PSU is experiencing an increase in the number of phishing messages received by our students, faculty and staff.  It is essential that we all maintain an increased awareness of phishing and its impacts; be VERY skeptical of messages asking for personal information regardless of whom it says the message is from.

With that in mind, Information Technology Services has enacted several changes during the password re-set and identity verification process.   You will now be asked a series of questions to confirm your identity, should you need Helpdesk assistance during a password reset.

Beginning early next week, when you log into myPlymouth, you will be prompted to provide us with some additional information.

  1. Confirm or provide your 3rd party email address – it is very important that this be an address you readily have access to, but is not shared by another person or family member.  For example, you might choose to provide us with your personal Gmail address.
  2. Confirm or provide your home Mailing Address.
  3. Confirm or provide your current cell phone number.  A cell phone number may be used to confirm your identity when calling into the Helpdesk and to insure we have the correct information on file for the Emergency Text-Alert system.

Please know that Information Technology Services takes the job of protecting your personal identifying information very seriously.  By confirming your 3rd party email address and cell phone number you can help us insure that no one has unauthorized access to your PSU account.

Finally, please know that that PSU Helpdesk will NEVER ask you to submit your personal information via a link or web form found in an email.  Official communication from the PSU Helpdesk will ALWAYS include our contact information (mail, phone numbers and chat) and may contain direct, and clearly articulated links to educational and informational materials located on our Support Wiki, however, these links will always point to a  Web Site.  For example, more information about Phishing can be found on the Help Desk Wiki at the following link:

If you are unsure about the legitimacy of a message in your inbox or if you have questions or concerns about email security, please contact the ITS helpdesk at 603-535-2929 or via email at

Have a great semester and please do not hesitate to contact us with any questions you may have.

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System Status

All ITS systems Operational

July 7th, 2014 by Jo-Ann

All ITS systems are operational. If you have any questions, please contact the Help Desk at or (603) 535-2929.

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