Family Grievance Procedure

In our day-to-day communication with families, we strive to resolve issues as they come up.  However from time to time a family may feel that an issue has not been satisfactorily addressed or resolved, and may wish to pursue the matter further.

It is essential that families are heard when they raise a grievance.  All family grievances should be addressed initially at the level closest to the event in an effort to achieve a resolution.  The early identification of a grievance and the prompt initiation of a resolution can help avert further problems.

The order and levels through which a grievance resolution should proceed is:

  1. Classroom Teacher
  2. Director
  3. Early Childhood Committee

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