Phishing is the use of email and fraudulent web sites to trick people into disclosing personal financial or identity information, such as credit card or Social Security numbers, Usernames, Passwords and addresses. Although most "phishes" come as email, phishing scams can also come in the form of text messages and phone calls.

An email message may look harmless. Posing as your credit card company, your bank or even Plymouth State University, it alerts you to a problem with your account and urges you to respond immediately by clicking a web link and "verifying" or "updating" your account information. The email and the web site may appear official, with all the familiar logos and corporate phrases. But they're bait, presented to fool you into divulging your personal and financial information.

Identity thieves send out billions of phish messages every month, according to media reports. The Anti-Phishing Working Group estimates that 5% of those who receive a phish message actually respond. Financial losses are difficult to measure, largely because victims are unable to attribute unauthorized charges to phish messages.

Spam filters provide some defense against phishers by intercepting their messages, but the target is elusive. The best defense is the individual user. Because things aren't always what they seem to be, you should be skeptical about emails.

Q&A

What is personal identity information?

Any piece of information which can potentially be used to uniquely identify, contact or locate a single person or can be used with other sources to uniquely identify a single individual is considered personal identity information. In includes, but is not limited to, Social Security, driver’s license and financial account numbers. It can also include Usernames and Passwords, PIN numbers, street and email addresses, telephone numbers or biometric data (e.g., fingerprints, DNA).

Is it okay to give out personal identity information to the University via email?

No, Never! Because it can be very difficult to identify counterfeit emails, it is important to remember that Plymouth State University won’t ever ask you to disclose personal identity information via email. Scammers will sometimes pose as "the University email service" or "the campus tech support service." Don’t be fooled! If you are asked to disclose your Social Security Number, account information, Username and Password, or other identity information, don’t do it.

When in doubt, contact the Help Desk at (603) 535-2929 to ask for advice, or email the Help Desk at helpdesk@plymouth.edu.

What happens if I do respond to a phishing attempt?

ITS and the campus email admins may monitor network logs to identify incoming emails that are suspicious in nature. As part of their diagnostic tools, they have the ability to determine which IP addresses have responded to a suspected phishing request.

If the University logs any response by you to a known phishing address, you will have your credentials (Username and Password) disabled and will not be able to access network resources until you have re-established your University identity credentials. This may include reviewing this brochure, watching a short educational video and/or discussing the situation with a campus IT representative.

Is getting access to my Username and Password really that unsafe?
Yes, Very!. Someone with your Username and Password now has access your personal information in the MyPlymouth portal, including your payroll statements, financial aid records, grades, home address and more. With a Username someone can steal your identity, change your course schedule, alter your research, and gain access to other applications within your department or even data on your computer.

If you are an employee of the University, your Username and Password may give you access to additional data, beyond just your own. When you share or inadvertently give away your University identity credentials, you place the University at extreme risk for data loss.

Are there any instances in which Plymouth State University will ask me for personal identity information by email?

Neither the Help Desk nor any member of Information Technology Services (ITS) will ever ask you to reveal your Username or password, or other restricted data, through email, phone, text or other means. You may be asked to change or strengthen a password, but you will never be asked to disclose it outright.

How to Recognize Scams

Scam tactics are increasingly sophisticated and change rapidly. Even if a request looks genuine, be skeptical and look for these warning flags:

  • The message is unsolicited and asks you to update, confirm or reveal personal identity information (e.g., full SSN, account numbers, Usernames, Passwords, protected health information).
  • The message creates a sense of urgency.
  • The message has an unusual "From address" or an unusual "Reply-To address" instead of a "@plymouth.edu" address.
  • The (malicious) web site URL doesn’t match the name of the institution that it allegedly represents.
  • The web site doesn’t have an "s" after "http//:" indicating it is not a secure site.
  • The link in the pop-up doesn’t match the printed text.
  • The message is not personalized. Valid messages from banks and other legitimate sources usually refer to you by name.
  • There are grammatical errors.

Dos and Don'ts

  • Do keep your Internet browser and operating system up-to-date with the latest security patches and updates.
  • Do be wary of unsolicited messages. Even though you may recognize the name of the sender, scam artists sometimes use these tactics to get personal information from you. Never give out your Username, Password, credit card or social security number in response to an unsolicited request.
  • Do validate that you are connected to a certified, encrypted web site. If an organization wants to have a secure web site that uses encryption, it needs to obtain a site certificate. Look for a closed padlock in the status bar at the bottom of your browser window and for "https:" rather than "http:" in the URL.
  • Do adjust your spam filters to ward off unwanted spam. Read everything you ever wanted to know about Spam and learn how spam filtering can help reduce the amount of unwanted email in your inbox, as well as help protect you from malicious attacks. Or, go to the Help Desk Wiki and look for the article on Filtering SPAM in the Email section to learn more.
  • Do use common sense. If you have any doubts, don’t respond. Contact the ITS Help Desk at (603) 535-2929 or via email at helpdesk@plymouth.edu to ask for advice.
  • Don't click the link. Instead, phone the company or do an Internet search for the company’s true web address.
  • Don’t use forms that are embedded in the body of an email (even if the form appears legitimate). Only provide information over the phone or on a secure Web site (look for a Web address that starts with https://, not just http:// and for a padlock icon in the corner of the browser window).
  • Don't open email or attachments from unknown sources. Many viruses arrive as executable files that are harmless until you start running them. .jpg file attachments have recently become a new format for spreading viruses.

To Report Phishing or Spam
To report emails that appear to be spam, forward the email headers to abuse@plymouth.edu. Instructions for forwarding email headers can be found in the Help Desk Wiki, under the email section

If you are ever unsure whether an email message is legitimate, DO NOT RESPOND to it! Instead, contact the ITS Help Desk (603) 535-2929 and ask for advice.

[edit] Can't find the answer to your question?

Phone Support: (603) 535-2929
E-mail: helpdesk@plymouth.edu
Chat with ITS
In person: Information Desk at Lamson Library and Learning Commons
Submit a Support Ticket or Check the Status of an Existing Request (requires authentication with your myPlymouth username and password)
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