FY 2013-2014

The grid below represents a list of computer models that are centrally supported by ITS for use in PSU academic and administrative offices. Generally each desktop model represents about a year of age and each laptop series represents 18 months of age, the exceptions being the newest in each column (Optiplex 3010 and E-series).

When a replacement is purchased, ITS will not take a machine older than 42 months and repurpose it to replace another computer anywhere on campus. Please plan your replacements accordingly.

Desktop Models

Dell Desktop Model Status Apple Desktop Model Status
Optiplex 3010/7010/9010 Supported iMac (Intel)** Supported
Optiplex 390/790 Supported Mac Mini (Intel)** Supported
Optiplex 380/780 Supported Mac Pro tower (Intel)** Supported
Optiplex 360/760* Supported Any Mac G5/G4/G3 or earlier Unsupported♦
Optiplex 755 Unsupported†
Optiplex 745 Unsupported‡
Optiplex 620 Unsupported♦

Laptop Models

Dell Laptop Model Status Apple Laptop Model Status
Latitude E6430/E6430u/E6530 Supported MacBook Pro (Intel)** Supported
Latitude E6420/E6520 Supported MacBook Air** Supported
Latitude E6410/E6510* Supported White MacBook (Intel) Unsupported†
Latitude E6400/E6500* Unsupported† Any MacBook/MacBook Pro/iBook G5/G4/G3 or earlier Unsupported♦
Latitude 13* Unsupported†
Latitude D-Series* Unsupported♦

Any computer older than 4 years will receive minimal support. If it is running, meets needs, and does not require new parts we will do our best within reason to assist with problems. It is highly recommended that any computer in this category be replaced.

* Check the warranty status. If it is still under warranty, it is supported.

** PSU has a volume license for Mac OS 10.7; any machine not capable of running this version of the Mac operating system is not supported.

† The machine is not covered by warranty (4+ years of age), suitable for low end tasks, any problems which require more than an hour of attention or should the system experience a hardware failure, will require replacement.

‡ The machine is not covered by warranty (5+ years of age), and not suitable for any role. Replace.

♦ The machine is not covered by warranty (6+ years of age), very old. Replace.

[edit] Can't find the answer to your question?

Phone Support: (603) 535-2929
E-mail: helpdesk@plymouth.edu
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