News and Information

ITS welcomes the class of 2017 to campus for Orientation!

June 12th, 2013 by Jo-Ann

Between June 2 and June 17, Information Technology Services welcomes the class of 2017 to campus for Orientation.   We know it is a busy time of year and our incoming students are provided with A LOT of information about the campus.  As a reminder, the bullets below represent the highlights of the technology information provided to students and their families:

  • The ITS Help Desk staff are available by phone, in-person (at Lamson Library), e-mail and live chat to assist you with any technology related questions, concerns, or advice.  The Help Desk is staffed 7-days a week with early morning and late evening hours.
  • The PSU Wireless network is available across the entire campus – including Residential Halls, Academic buildings, Athletic fields, Lamson Library, the Hartman Union Building and Prospect Dining Hall.
  • Computers must be registered in order to connect to PSU Wireless.  Pre-registration begins August 1, 2012and is available on-line.    For more information visit:  go.plymouth.edu/resnet
  • Cable TV connections in the dorms require a coax cable.  Personal network routers and access points are not permitted on the PSU wired or wireless networks.
  • Get tech answers at go.plymouth.edu/techtips – Tech Tips is an online knowledge base which allows users to read, share, and comment on information articles.
  • All students have access to 500 MB of personal network storage (enabling you to store and access files from any computer, anywhere), visit Tech Tips for more information.
  • Students are issued $40 of printing privileges in two $20 installments (July 1 & Jan 1), which is equivalent to 800 b/w pages annually.  Students may purchase additional privileges if needed.  Visit Tech Tips for more information.
  • Discounts on Dell and Apple Computers, as well as educational pricing on software is available to all PSU students.  Visit go.plymouth.edu/computersales for more information.

Got Questions?  We are around all summer and happy to answer your questions.  Call us at 603-535-2929 or send us an email at helpdesk@plymouth.edu.

 

 

Information Technology Services has suspended its Mobile Printing pilot

April 15th, 2013 by Jo-Ann

Earlier this week, ITS suspended its Mobile Printing pilot due to an undesirable impact on the PSU Wireless. Wireless users may have experienced slow connection speeds or loss of connection, due to a flood of traffic on the wireless network. We are sorry for the inconvenience. We will continue to research our options for printing from mobile devices.

If you have questions or concerns, please contact the Helpdesk at 603-535-2929.

Mobile Printing: a pilot program for Android and iOS Devices

April 1st, 2013 by Jo-Ann

Information Technology Services is piloting a new way to print on campus. For a limited time we will be offering Mobile Printing in select locations from your Android or iOS device.

For a limited time you can print that article you just looked up on your iPad, or your term paper from your Android phone while you’re walking across campus to class. Documents printed via the Mobile app will be deducted from your allocated print quota as usual.

Public Mobile Printing Locations are:

  • Lamson Library – main level – Library Alcove
  • Hartman Union Building – Computer Cluster
  • Hyde Hall – lower level at the walk-up stations.

Two additional locations are restricted for faculty / staff use only:

  • Speare Administration Building – 3rd Floor – Provost’s office
  • Highland Hall – main level – Information Technology Services

Instructions can found on the ITS Help Desk Wiki:

Instructions for Mobile Printing via Android Devices

Instructions for Mobile Printing via iOS Devices

Try it out and let us know what you think.   Your participation, and especially your feedback is important as we consider whether to make this a service available to the PSU campus.

All News and Information articles.

System Status

All ITS systems Normal

April 8th, 2013 by Jo-Ann

All ITS systems are operating normally.  To report a problem, please contact us at helpdesk@plymouth.edu or (603) 535-2929.

ITS Staff Spotlight

Jordan_Goodnough

Jordan Goodnough

October 19th, 2010 by Jo-Ann

Jordan Goodnough has been working for ITS since 2003. A long-serving Telecommunications Technician, Jordan works to keep telephones and data connections on campus running smoothly.