- We will greet you with a smile.
- We will keep all your financial information in the strictest of confidence.
- We will do all we can to help you within the legal limits of PSU, state, and federal regulations.
- When you call us on the telephone, we will greet you with our names and a smile in our voice.
- If at any time you are dissatisfied with our service, please ask to speak with a supervisor.
As a student you have the right to
- Know what financial assistance is available to you, including all federal, state, and institutional financial aid programs.
- Know the deadlines for submitting applications for applicable financial aid programs and the process required.
- Know how your financial need is determined, including how cost of attendance budgets are developed.
- Know what resources are considered in the calculation of your financial need, and how much of your need as determined by Plymouth State University has been met.
- An explanation of the types of aid contained in your financial aid award as well as how to retain eligibility for those funds (if applicable).
- Request a review of your current financial situation if you meet certain criteria based on changes since filing the current aid year FAFSA application.
- Know what portion of your aid package is grant or gift aid, and what portion must be repaid. In addition, you have the right to know interest rates, total amount to be repaid, procedures for repayment, when repayment begins, and how long you have to repay the loan.
- Know the criteria for continued financial aid eligibility, including guidelines for the determination of Satisfactory Academic Progress as defined by the Department of Education.
- Know the method and frequency of financial aid disbursements.
- Be aware of your ability to pay any institutional charges based on your available financial aid and personal resources.
- Review and understand the terms and conditions of your financial aid award.
- Complete all requirements accurately, in a timely manner, and by the appropriate deadlines.
- Advise us if you intend to enroll less than full time for any given term so that your aid can be properly adjusted and disbursed.
- Advise us if you plan to change your enrollment status (i.e. from full-time to part-time, or vice-versa). Generally, only students enrolled at least six hours or more are eligible for financial aid. Please note that students who enroll for three hours (or more) may be eligible for Federal Pell Grants, limited to high need students only.
- Advise Student Financial Services of all non-PSU scholarships received. These are awards which were not part of your original PSU financial aid package but have since been awarded to you.
- Fill out the FAFSA application completely and accurately. If selected for verification you will provide all requested documents in a timely manner, and ensure that all submitted materials are complete and accurate. Falsification of information on application forms for federal financial assistance is considered a criminal offense, and you may be subject to penalties under the U.S. Criminal Code.
- Read and understand all forms that you are asked to submit or sign, realizing that you are legally responsible for all agreements that you sign.
- Advise us if you plan to graduate mid-year. Aid awards are based on each term a student normally would enroll during the academic year.
- Be advised that outside scholarships may, or may not, affect your current financial aid award. PSU’s policy for treatment of outside scholarships is that they will first be used to meet “unmet” need, then any adjustments will be made in the following order:
a. adjustment to Federal College Work-Study eligibility,
b. adjustment to Federal Direct Unsubsidized and Subsidized Loans, and finally,
c. adjustment to any need-based institutional grants
- Know and comply with all policies and procedures of Plymouth State University.
As a condition for receiving federal financial aid funds, you must notify us in writing of any of the situations or conditions listed above. Changes in your aid may be required due to these conditions. Failure to report these conditions may result in cancellation of aid.