News and Information

Important Security Concern regarding Quicktime Player on Windows Computers

April 21st, 2016 by Jo-Ann

We have been advised by the Department of Homeland Security to immediately remove the Quicktime video player from all Windows computers due to an exploit which allows hackers to take control.

Quicktime, an Apple product, is no longer supported on Windows Operating System.  Apple does support Quicktime on Mac Computers which are not impacted by this problem.

We will begin removing Quicktime from all PSU owned Windows computers via our managed software service today.  You do not need to do anything; the removal process will happen automatically.

Additionally, we strongly encourage you to remove the Quicktime player from your personal Windows computers as well.  Instructions for doing so, can be found on the Apple Support site at the following URL:

Please contact the Helpdesk if you have Questions or Concerns.

Warning about Tax Related Identity Theft

February 18th, 2016 by Jo-Ann

Please be advised that our ITS counterparts at UNH report that they are currently investigating cases where UNH personnel – both faculty and staff – have experienced Identity Theft related to tax filing.

At this time, ITS is not aware of any PSU individuals impacted by current year Tax filing related Identity Theft.  Even though this is the case, we wanted to pass along this information so you can be more aware of what to do if you find yourself in this situation.

The best prevention starts with vigilance, here is a reputable source of information:,-Victims-about-Identity-Theft-and-Tax-Returns

Additional Information can be found on the ITS Knowledge Base at:


Please be ALERT for Phishing Attempts

February 2nd, 2016 by Jo-Ann

During the last week, many of you have been tricked into providing your account password to an unauthorized party (aka have been Phished).  When an un-authorized entity has your username and password, they have access to everything you have access to.   This includes your email, course material and and any other information available to you in MyPlymouth.

Please be aware that Information Technology Services (ITS), upon discovery of a phished account, will shut it down to preserve the integrity of PSU systems and data.  It will typically take 24-48 hours to regain access to your account depending on day of week and IT workload. 

Please review the TIPS below to avoid being Phished:

  • Take the time to read messages completely and make note of bad grammar.
  • Check to see where a URL *REALLY* takes you before clicking on it (hover your cursor over it to see where it goes).
  • Be suspicious of anything taking you to a login page.   Is it really at PSU?  Again, check the URL.
  • Be suspicious of message which attempt to create a sense of Urgency.  
  • Be suspicious of any message asking you to confirm or verify your account.

 If you see something you are uncertain whether or not is legitimate, it is far better if you stop and give the Helpdesk a call.

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System Status

All ITS systems Operational

July 7th, 2014 by Jo-Ann

All ITS systems are operational. If you have any questions, please contact the Help Desk at or (603) 535-2929.

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