News and Information

ITS September Newsletter

September 6th, 2017 by Melinda

Welcome Back!

How exciting it is to start a new academic year! There is so much happening between participating in Panther Days, moving in of students and starting classes. During all the hustle and bustle, remember that the Client Services and Academic Technology team is here to support your work and help you through the academic year.  If you have any questions on Moodle, Mahara, Office 365, Lynda, WordPress, CoursEval, Zoom, 3D Printing or other technologies, please stop by during our drop-in sessions; send an email to schedule an appointment with one of our specialists; or sign up for a workshop. Seats are limited for these workshops to 12 participants – so that all can get their questions answered. You must EMAIL to reserve your seat.


Weekly WordPress Workouts in Lamson 031

Fridays  10:00 a.m. – Noon starting September 8th
Join your colleagues in a focused WordPress work session with help in the room to assist you in updating your department website. This session is for anyone who wants to improve or make edits to their websites; including the NEW Staff will be on hand to advise and support your work.

Drop-in Session in Lamson 110

Mondays 1:00 – 2:00 p.m.  OR
Tuesdays 10:00 – 11:00 a.m

Come see Bret K. if you need assistance with updating your department website. Please bring your laptops. If you do not have a laptop, you can borrow one from the help desk.



Drop-In Session in Lamson 112

Every Tuesday 10:00 a.m. – 12:00 p.m. 
Every Thursday 2:00  – 4:00 p.m.
Katie will be available during those times to answer your Moodle questions, help with integrating with or Zoom with Moodle, and to troubleshoot common issues.


3D Printing: An Introduction

Wednesday, September 13th 11:00 a.m. – 12:00 p.m. in Lamson 117
Erika will provide an introductory session into the world of 3D printing. Topics covered will be different printing methodologies, as well as their benefits, limitations, materials, and applications.
In addition, you will have an opportunity to see the 3 models of 3D printers we currently own in action.

Preparing Photo and Large Format Prints

Wednesday, September 20th 11:00 a.m. – 12:00 p.m. in Lamson 117
In this workshop we’ll go over the basics of preparing your photos or posters for photo or large format printing. We’ll go over how to edit and resize files and submit print ready files for the Print Depot. We’ll be able to answer any basic questions in regards to printing and Photoshop, Acrobat, Powerpoint, InDesign or Illustrator.

Drop-In Sessions

Every Wednesday 1:00 – 2:00 p.m. in Lamson 112
Erika will be available during this time to answer your 3D printing and scanning or digital technology questions.

Every Thursday 10:00 – 11:00 a.m. in Lamson 110
Bret K. will be available during this time to answer your Open Lab questions.


Drop-In Session in Lamson 115

Every Monday 11:00 a.m. – 12:30 p.m.
Every Thursday 1:30  – 3:00 p.m.       <a id="post-preview" class="preview button" href="
Melinda will be available during those times to answer your Mahara questions.


Drop-In Session in Lamson 115

Every Friday 2:00 – 3:30 p.m.
Melinda will be available during this time to answer your CoursEval questions.


Hyde 120 & 220 Technology Introduction in Hyde 120

Every Friday  Starting Sept. 8th 1:30 – 2:30 p.m.
Join Brett R. for a walk through of the updates to the in-room technology in lecture halls Hyde 120 and 220 which were recently installed during the summer ’17 renovation.  A hands on demo will follow with the opportunity to use the new projector control systems, drawing tablet, microphones and other components.  This will be a great opportunity to become familiar with the systems and gain an understanding of the options available for class-work integration.


Drop-In Session at Information Desk (Lamson Main Floor)

Every Wednesday 2:00 – 3:00 p.m.
Steven will be available during this time to answer all your Office 365 questions.


Drop-In Session in Lamson 110

Every Monday 3:00 – 4:30 p.m.
Bret K. will be available during this time to answer your Lynda questions.


Zoom Web-Conferencing

Need help? Contact the Help Desk to make a one-on-one appointment to get a tutorial.


SMART Boards using SMART Notebook

Need help? Contact the Help Desk to make a one-on-one appointment to get a tutorial.

If you have any other ideas for future workshop topics, please let us know at

Important Security Concern regarding Quicktime Player on Windows Computers

April 21st, 2016 by Jo-Ann

We have been advised by the Department of Homeland Security to immediately remove the Quicktime video player from all Windows computers due to an exploit which allows hackers to take control.

Quicktime, an Apple product, is no longer supported on Windows Operating System.  Apple does support Quicktime on Mac Computers which are not impacted by this problem.

We will begin removing Quicktime from all PSU owned Windows computers via our managed software service today.  You do not need to do anything; the removal process will happen automatically.

Additionally, we strongly encourage you to remove the Quicktime player from your personal Windows computers as well.  Instructions for doing so, can be found on the Apple Support site at the following URL:

Please contact the Helpdesk if you have Questions or Concerns.

Warning about Tax Related Identity Theft

February 18th, 2016 by Jo-Ann

Please be advised that our ITS counterparts at UNH report that they are currently investigating cases where UNH personnel – both faculty and staff – have experienced Identity Theft related to tax filing.

At this time, ITS is not aware of any PSU individuals impacted by current year Tax filing related Identity Theft.  Even though this is the case, we wanted to pass along this information so you can be more aware of what to do if you find yourself in this situation.

The best prevention starts with vigilance, here is a reputable source of information:,-Victims-about-Identity-Theft-and-Tax-Returns

Additional Information can be found on the ITS Knowledge Base at:


All News and Information articles.

System Status

All ITS systems Operational

July 7th, 2014 by Jo-Ann

All ITS systems are operational. If you have any questions, please contact the Help Desk at or (603) 535-2929.

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